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Home Forum NCA penalizes MTN Ghana for refusing to comply with directives

NCA penalizes MTN Ghana for refusing to comply with directives

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MTN Ghana has been sanctioned by the National Communications Authority over failure of complying to its directives that asked them to compensate customers.

The instructions ordered MTN Ghana to submit a full report in 24 hours about the challenges they encountered between last Sunday and Monday.

The following sanctions were imposed on MTN Ghana:

1. A fine of GHC10,000.00 daily in accordance with Section N (7) of the Authority’s gazetted Schedule of Penalties for failure to submit the report by 4th December, 2019. It should be noted that this Pecuniary Penalty is a fine of GH¢10,000 for each day the infraction persists from 4th December to such time that MTN submits the report.

2. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunications service bundles.

3. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazette Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.

Read the full statement below:

438404280-NCA-sanctions-MTN-for-failing-to-comply-with-directives

 

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